Description
As a Solutions Engineer, you'll join the APJC Geo Solutions Engineering team, supporting customer engagements across Australia and New Zealand. You'll work closely with Account Executives, Solutions Engineers, Specialists, Partners and Customers to deliver technical engagements that help solve business and technology challenges.
In this role, you'll work alongside experienced sales and technical teams to support customer engagements across Security, Observability and IT Operations. You'll have the opportunity to build your technical expertise, develop customer-facing skills and contribute to helping customers solve real business and technology challenges.
Your responsibilities include:
- Partnering with Sales and Solutions Engineering teams to support customer engagements across ANZ
- Participating in customer discovery conversations to understand business goals, technical challenges and desired outcomes
- Delivering engaging demonstrations aligned to customer requirements and use cases
- Supporting workshops, proof-of-concept activities and technical validation engagements
- Building dashboards, searches and use cases that showcase practical customer outcomes
- Helping customers understand the value of Splunk across Security, Observability and IT Operations
- Collaborating with account teams, partners and internal stakeholders to drive successful outcomes
- Identifying customer challenges and recommending practical next steps
- Balancing multiple priorities while maintaining clear communication and strong stakeholder engagement
The minimum qualifications for this role are:
- Experience in a customer-facing technical role such as Solutions Engineering, Presales, Technical Consulting, Professional Services, Customer Success, Technical Support or Engineering
- Experience working with customers to understand requirements, solve technical challenges and deliver positive outcomes
- Strong communication and presentation skills
- The ability to explain technical concepts to both technical and business audiences
- Strong problem-solving, analytical and troubleshooting skills
- The ability to manage competing priorities in a collaborative and fast-paced environment
- Experience in one or more of the following areas: Security or Security Operations, Observability, Monitoring or IT Operations, Cloud, Infrastructure or Platform Technologies, Data Analytics, Logging or Operational Intelligence, Enterprise Software Solutions
Preferred qualifications include:
- Experience with Splunk or similar Security, Analytics, Monitoring or Observability platforms
- Delivering demonstrations, workshops or proof-of-concept engagements
- Search and query languages such as SPL, SQL or similar technologies
- Cloud technologies and/or DevOps
- Automation, scripting or API integrations
- Industry certifications in Security, Cloud, Observability or related technologies