Description
As a Senior Customer Success Manager - MuleSoft, you will act as the primary orchestrator to proactively identify and minimize risks, remove blockers for adoption, and anticipate obstacles before they impact customer success.
You will drive expansion by building the business case for expanding MuleSoft footprint across additional business units, use cases, and integration patterns.
You will partner with the Sales team to secure renewals and drive expansion of the contract, and represent customer feedback and critical issues with a focus on outcomes.
You will ensure the integration architecture and API strategy is optimized to support increased connectivity, reusability, and scalability, preventing technical debt from throttling expansion.
You will champion the Center for Enablement (C4E) within the customer organization to drive bottom-up adoption, governance best practices, and peer-to-peer advocacy of API-led connectivity.
You will act as the primary engine for growth, identifying signals that indicate a customer is ready for contract upsell and partnering with Sales to build the business case for increased investment.
Minimum Requirements
- Work experience in Customer Success, Enterprise Sales, Professional Services, Technology Consulting, or SaaS platform implementation with demonstrated expertise in integration technologies.
- Proven success managing large, complex enterprise accounts with multiple stakeholders and business units.
- Established ability to develop relationships with senior executives (Director/VP level) and influence technical strategy.
- Deeper technical knowledge of integration architectures, API design patterns, and platform best practices.
- Demonstrated history of driving incremental Annual Contract Value (iACV) through expansion sales.
- Experience with MuleSoft and/or relevant competing Integration Platform as a Service (iPaaS) platforms with understanding of API-led connectivity, system integration patterns, and enterprise architecture principles.
- Proven track record of driving platform adoption, managing complex enterprise accounts, and identifying expansion opportunities within existing customer relationships.
- Strategic, customer-centric approach to problem solving focused on driving business value and outcomes.
- Exceptional communication and presentation skills with proven ability to translate technical concepts into business terms.
- Strong orchestration and project management skills.
Preferred Requirements
- MuleSoft Certifications: MuleSoft Certified Integration Foundations, MuleSoft Certified Platform Architect, MuleSoft Catalyst Consultant, or Salesforce AI Associate certifications.
- Experience with software development processes, design methodologies, APIs, web services, databases, cloud platforms, and modern integration patterns.
- Background in management consulting services with track record leading cross-functional teams.
- Proven history of uncovering new opportunities within existing accounts and partnering with Sales to close expansion revenue.
- Experience working with Enterprise level customers across industries requiring complex integration strategies.
- Foundational understanding of AI and agent technologies.