Description
Syneos Health is a leading, fully integrated organisation specialising in life sciences services, designed to accelerate client success. We collaborate with innovators at every stage of the drug development and commercialisation continuum, helping them navigate complexity, anticipate change, and accelerate progress.
As a Senior Patient Recruitment Specialist, you will be responsible for ensuring the smooth operation of activities within the call centre, ensuring the availability of required resources, supporting employee activities, and responding to team requests.
Responsibilities
- Assist, plan, and organise activities/operations within the team according to expertise, work plan, and division needs to achieve expected results.
- Collaborate with the team to take necessary measures to improve efficiency.
- Coordinate the availability of medical appointments for participants.
- Perform participant recruitment tasks and collaborate with the team on their tasks.
- Handle participant complaints to ensure quality customer service.
- Update participant records and communicate with them.
- Collect call statistics and perform updates.
- Share acquired knowledge to ensure employee skills are up-to-date and perform associated follow-ups.
- Actively participate in improving the work environment by identifying issues and proposing concrete actions or corrective measures.
- Execute activities in compliance with company policies, standard operating procedures, and applicable guidelines, and perform other tasks assigned by management.
Requirements
- Secondary education diploma
- 2 years of relevant professional experience as a patient recruiter
- Good computer skills, particularly in Microsoft Word and Excel, and clinical software
- Excellent communication, presentation, interpersonal, written, and verbal skills, with the ability to inform, influence, convince, and persuade
- Experience in a customer service environment, call centre, and/or telemarketing, in a performance-driven environment
- Experience in a regulatory context is an asset
- English proficiency: bilingualism required, including understanding various messages, verbal exchange on task-related subjects, and writing simple messages