Description
About the Role
As a Strategic Account Manager, SME - France at Airwallex, you will own growth across a portfolio of 50–100 SME customers, driving expansion, product adoption, and strong Net Revenue Retention through a focused, data-led account strategy.
Key Responsibilities
- Drive expansion and product adoption across an existing portfolio, achieving Net Revenue Retention and GMV growth targets.
- Segment and tier 50–100 accounts to focus your time on the highest-impact retention and growth opportunities.
- Build strategic account plans and 12-month growth roadmaps with CFOs, Treasury Leads, and other key stakeholders.
- Identify and deliver cross-sell opportunities across cards, spend, FX, billing, and embedded finance.
- Navigate complex KYB and compliance requirements, technical integrations, and operational issues during onboarding.
- Improve customers’ time to first transaction and support long-term product adoption.
- Retain and grow customers in a competitive market by communicating the value of Airwallex’s broader solution, not just competing on price.
- Partner with Product, Compliance, Support, and other teams on product feedback loops, pricing changes, support enablement, and a closed-loop Voice of the Customer process.
Requirements
Essentials
- 2–5 years’ experience in Account Management or Customer Success within fintech or payments.
- A strong understanding of fund flows, acquiring, and FX.
- A proven track record of driving expansion and achieving Net Revenue Retention or GMV growth targets across an existing book of business.
- Experience managing a portfolio of 50–100 accounts through rigorous segmentation and tiering.
- Experience navigating complex KYB and compliance requirements, as well as technical or operational issues during onboarding.
- The ability to map stakeholders, including CFOs and Treasury Leads, and build 12-month account growth roadmaps.
- Experience retaining and growing customers in a competitive market by selling solution value, not just competing on price.
Preferred
- Experience managing a senior-level portfolio of the top 50 accounts.
- Experience contributing to cross-functional projects such as product feedback loops, pricing changes, or support enablement.
- Experience building a closed-loop Voice of the Customer process.
- Multi-product cross-sell experience across cards, spend, FX, billing, or embedded finance.
- Experience working with multi-entity or international customers.
- A second language beyond the primary market requirement.
What We Offer
- Work from our Paris office three days a week.
Company Culture
SME & Growth at Airwallex is about more than closing deals. We help small and mid-market businesses solve real financial challenges across borders: getting paid globally, managing multi-currency accounts, paying suppliers, and running spend across markets from a single platform. You're not selling a feature. You're helping founders and finance leaders replace fragmented financial operations with one global system that actually scales.
Equal Opportunity Employer
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence, and talent.