Description
We are seeking a Community Associate to join our team in Encinitas, California. As a Community Associate, you will be the first point of contact for Kiln members and guests, responsible for ensuring the space operates smoothly and delivers a top-tier member experience.
You will support the Community Director by managing operations, facilitating communication, and providing administrative assistance to help Kiln's community thrive. This role is part-time, working three days a week from 8:45am - 4:00pm.
Responsibilities:
- Manage the front desk and main lobby, ensuring a cheerful and friendly greeting of team members, Kiln members, and guests
- Cover the front desk during assigned business hours
- Handle the guest check-in process
- Manage the mail service and accurate distribution to members
- Facilitate walk-in tours and collect inbound leads
- Generate and send tour follow-up proposals, membership agreements, invoices, and billing-related materials
- Facilitate new member onboarding checklists
- Prepare new member office move-ins and inspect offices after move-outs
- Develop new organizational systems for inventory as needed
- Manage inventory and purchasing of office supplies, kitchen supplies, and member snacks
- Manage event inquiries and calendar bookings, and assist with set-up and breakdown of events
- Ensure the front desk and building are clean and well-kept
- Assist with building operations and maintenance as needed
- Prepare communication to members, including notes, emails, and Slack messages
- Troubleshoot member-related issues
- Identify issues for escalation to Sr. Manager and document accordingly
- Liaise with vendors
- Provide administrative support to Sr. Manager
- Procure logos for new member Resident Desks and Private Offices
- Help plan and execute member programming events
- Occasionally travel between North County San Diego Kiln locations
Requirements:
- Partial completion of a college degree preferred, not required
- Office management or administrative experience
- Customer service or support experience
- Strong verbal and written communication skills
- Exceptional organizational and multitasking skills
- Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, follow-through, and empathy
- Comfortable working alone
- Passion for entrepreneurial communities
- Passion and understanding for Kiln's mission and values
- Proficient in basic computer skills