Description
Leidos is seeking full-time Customer Service Representatives at our FHA Resource Center in Albuquerque, NM.
As a Customer Service Representative, you will assist renters, homebuyers, and homeowners regarding their housing requests. This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.
Responsibilities:
- Reply to calls and emails from the public on housing and FHA mortgages.
- Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.
- Deliver excellent customer service in a high-volume call center, including responding to customer complaints.
- Document customer email and phone communications within an internal database.
Requirements:
- Minimum of 2 years of experience in a high-volume contact center environment, including responding to customer complaints.
- High School diploma or General Educational Development (GED) certificate.
- Experience following Standard Operating Procedures (SOPs) to ensure accurate and consistent responses.
- Experience navigating and utilizing knowledge bases, FAQs, and internal support tools to provide timely and accurate information.
- Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation.
Preferred Qualifications:
- Call Center (Omnichannel) background.
- Experience in rental property management or mortgage servicing, including handling complaints.
Benefits:
- Monday - Friday schedule with no weekend work
- Access to benefits on day one including medical and dental insurance, 401K, Life, and AD&D plans
- Immediate and ongoing training to support your success
- Discounted Leidos stock purchase and other Employee Discounts
- Company-wide career mobility
- Company-sponsored Public Trust eligibility upon hire
- Voluntary overtime may be available based on business needs
- Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year
- 11 paid holidays per year