Description
Salesforce is seeking a Systems Engineer to administer and manage Finance systems & applications that support mission-critical business processes. The successful candidate will be the primary process expert in their service area and will work in collaboration with developers, business stakeholders, and other technology teams.
Responsibilities
- Daily activities will include enterprise application support, resolving technical and functional system issues, performing trend analysis, and identifying enhancements to reduce support requests.
- Collaborate with development teams to implement new and enhanced functionality.
- Own day-to-day administration, configuration, and optimization of Salesforce.
- Manage users, roles, profiles, permission sets, sharing rules, queues, groups, and security settings.
- Maintain data quality, integrity, and overall platform health.
- Manage Salesforce releases, upgrades, and new platform capabilities.
AI Automation & Workflow
- Demonstrate experience through AI/agentic workflow transformation, including redesigning processes to incorporate AI agents alongside human support engineers.
- Identify opportunities to automate manual business processes and improve operational efficiency.
- Monitor existing automations and troubleshoot failures or performance issues.
Data Management & Integration
- Support data migrations, imports, exports, cleansing, deduplication, and data quality initiatives.
- Work with integration teams to support Salesforce integrations with ERP, marketing, middleware, and other enterprise applications.
Reporting & Analytics
- Develop and maintain reports, dashboards, KPIs, and management reporting.
- Partner with business teams to improve visibility into sales, service, pipeline, and operational performance.
Security & Governance
- Own Salesforce security and access-control models.
- Establish governance standards for configuration, development, deployment, and change management.
Production Support & Troubleshooting
- Provide Level 2/3 support for Salesforce issues.
- Analyze and resolve complex configuration, automation, data, security, and integration issues.
Release & Change Management
- Manage end-to-end lifecycle for configuration management, from requirements through testing and deployment.
- Coordinate with developers, QA, integration teams, and business stakeholders for major changes.
Requirements
- 4+ years of Salesforce platform-specific implementation or support experience in an Enterprise IT environment.
- Expert knowledge of Salesforce and/or other platform native functionality including Agentforce.
- Certifications Required: Salesforce Advanced Administrator, Salesforce Platform App Builder, Salesforce Certified Agentforce Specialist.
Benefits
- Time off programs
- Medical, dental, vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program