Description
We are looking for a Principal Renewal Specialist in Japan reporting to the Senior Director of Renewals APJ in the Sales and Go-to-Market department.
As a Principal Renewal Specialist, you will be an integral part of Zscaler's global Sales and Go-to-Market team, focused on delighting customers, nurturing trusted partnerships, and driving a secure, cloud-enabled digital future.
You will play a crucial role in cementing our position as a world leader in cloud security by managing renewals and contributing to customer success.
Responsibilities
- Partner with the Account Executive as an advisor, holistically analyzing the account to leverage renewals and upsell opportunities to guide the customer's overall Digital Transformation.
- Draw from Renewals and Sales expertise to prescribe approaches to increase customer 'stickiness' and Zscaler's recurring revenue, including upsell and cross-sell opportunities.
- Participate in regular, strategic account planning with your ecosystem and GTM leadership to ensure visibility and accountability, and contribute to Quarterly Business Reviews and deal review meetings.
- Collaborate with internal teams, such as Deal Desk, Product Management, Customer Success, Finance, and Legal, to provide compliant, proactive solutions based on the customer's installed SKUs, Product Roadmap, and their unique Digital Transformation journey.
Requirements
- Previous experience in sales account management.
- Ability to cultivate an understanding of accounts to recognize and lead the process to strengthen contracts.
- Willingness to take risks and constructively challenge assumptions to improve outcomes.
- Strong sense of organization, while managing multiple priorities.
- Fluent in Japanese and English.
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions.
Benefits
- Various health plans.
- Time off plans for vacation and sick time.
- Parental leave options.
- Retirement options.
- Education reimbursement.
- In-office perks, and more!