Description
As a Home Ink Drivers & Core Solution Lead at HP, you will be the voice and advocate of overall Solution Quality for installed base and new product releases.
Responsibilities:
- Be the voice and advocate of overall Solution Quality for installed base and new product releases
- Strengthen operational excellence through Solution quality forums, customers insights reviews, and proactive Telemetry/Sentiment monitoring; Ensure critical issues are raised, prioritized, and tracked to closure
- Lead field escalation for Solution-related issues
- Institutionalize Solution quality process across the product lifecycle
- Provide Quality/Experience leadership to partner with Consumer Print Core Solutions Product Management and TIO teams
- Drive systemic improvement with partners to prevent reoccurrence of issues
- Ensure tighter synergy and integration between Quality HW/FW and Solution teams in terms of process, methodology, and collaboration
Job Qualifications:
- Bachelor's or Master's degree in Engineering, Computer Sciences, or equivalent
- 6-10 years of professional work experience in Technical marketing, software QA, or engineering
- Experience in Program management preferred
- Good understanding of Solution/Software ecosystem
Required Skills:
- Program management skills
- Strategic & Critical Thinking Skills
- Stakeholder Management & Influence
- Executive presentation experience
- Strong verbal communication
- Driven and Self-Motivated
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