Description
We are seeking a Patient Care Advocate to join our team. As a Patient Care Advocate, you will be on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and empathy.
Responsibilities:
- Assist patients in understanding their pharmacy benefits by using knowledge gained from training, problem-solving skills, and added support from your team to answer patient calls effectively.
- Use expert listening skills to address patient questions and concerns empathetically and document all interactions.
- Assist patients with prescription refills, scheduling shipments, and addressing billing questions.
Requirements:
- High School Diploma / GED required
- 1 year of relevant call center experience preferred
- 1 year Previous medical insurance or pharmacy experience preferred
- General PC knowledge including Microsoft Office and Outlook
- Excellent communication skills (verbal and written)
- Empathetic and genuine customer service skills
Additional Requirements:
- Must live in Hawaii to be considered
- Work from home 3 days & work on Site 2 days per week
- Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
Compensation:
- Anticipated hourly rate of $17.75 - $19 USD / hourly, depending on relevant factors, including experience and geographic location
- Eligible to participate in an annual bonus plan
Benefits:
- Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- Company-paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays and leaves of absence