Description
We are seeking a Regional Support Manager (Clinical or Non-Clinical) to cover 7 homes around North London. This is a full-time and permanent role with a competitive salary, eligibility for a 10% management bonus scheme, company car, and superb benefits including private medical insurance, life assurance, and excellent pension contributions.
As a Regional Support Manager, you will be a key member of the Regional Management Team, providing operational support and expertise to care homes throughout the region. You will work in partnership with your Regional Director to support Home Managers in delivering excellent customer service, high-quality standards, and strong leadership for our people. Your responsibilities will include:
- Coaching, mentoring, and supporting Home Managers in selected homes
- Monitoring all aspects of service in the homes, analysing quality metrics, conducting audits, and liaising with the Operational Quality team
- Developing focused service improvement plans in the homes, identifying actions, ownership, and timescales
We are looking for someone with:
- Previous experience of performing successfully in a Home Manager or Quality role
- Registered Nurse (desirable) with a strong clinical knowledge base
- Experience in leading audits (internal & external), creating action plans
- Adaptability and ability to work across multiple care homes with differing requirements
- Experience in coaching and supporting teams around clinical concerns, such as analysing data for trends/themes
In return, we offer:
- Job satisfaction, making a difference to residents and their families' lives every day
- Pension match contribution up to 6% employee and 12% employer, life assurance, and individual private medical insurance
- 33 days annual leave (inclusive of statutory bank holidays)
- Comprehensive induction, on-going training, and development to support your career prospects
- Discounted gym membership, free flu vaccine, and discounts on Bupa dental care