Description
Spire Healthcare are recruiting a full-time Patient Contact Centre Advisor within their office in St Mellons, Cardiff. This is a fixed-term contract for up to 6 months, with a possible view to be extended or made permanent at a later date.
As a Patient Contact Centre Advisor, you will be responsible for ensuring the provision and maintenance of an efficient patient customer service experience within the centre.
Responsibilities:
- Provide and maintain an efficient bookings system for all outpatients using a computerized system (SAP)
- Manage the telephone lines in an effective and timely manner
- Provide and maintain an efficient diary for all outpatient clinics, including both consultant and nurse-led clinics
- Manage and process patient referral letters and any associated documentation
- Respond to enquiries from patients, members of the public, and consultants in a timely, courteous, and efficient manner
Requirements:
- Demonstrable literacy and numeracy skills
- Track record of successful delivery in a similar role, in an office and/or customer service environment
- Experience of handling high call volumes in a fast-paced environment
- High level of PC literacy and experience of using multiple systems and programs
- Excellent interpersonal and communication skills
- The ability to work effectively as part of a team
- Able to work under pressure and to tight deadlines, with good organisational skills
Induction training will be held for 2 weeks (9am to 5pm) following this, shifts will vary between the hours of 8am to 6pm Monday to Friday with occasional Saturday shifts.
Benefits:
- 35 days annual leave inclusive of bank holidays - pro-rata
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free car park
- Free DBS
- Private medical insurance
- Life assurance