Description
We are seeking an experienced technical and people leader to join our Risk Intelligence Site Reliability Engineering team as Senior Manager – Site Reliability Engineering (SRE).
This role is responsible for the reliability and performance of shared services platforms underpinning critical authentication, API, data intelligence, and data warehouse capabilities.
You will lead a high-performing SRE team, ensuring these platforms meet high availability, scalability, security, and compliance standards in line with our global Risk Intelligence offerings.
Key Responsibilities
Technical Leadership & Platform Reliability
- Own 24×7 reliability and operational excellence for Shared Services platforms (Risk Intelligence Hub, Risk Intelligence Hyper Gateway, Risk Intelligence Lakehouse), ensuring high availability, performance, and security.
- Define, implement, and continuously improve SLIs, SLOs, and error budgets aligned to business criticality and customer impact.
- Lead major incident response as Incident Commander; drive blameless post-incident reviews and ensure learnings translate into systemic improvements.
- Champion an automation-first approach across incident response, deployment, monitoring, compliance, and operational workflows.
- Partner with platform and product engineering teams to embed non-functional requirements (reliability, scalability, security, observability) early in the SDLC.
- Co-own the cloud reliability roadmap, driving standardisation of observability, alerting, ITSM, and incident communication tooling.
- Ensure disaster recovery (DR), business continuity (BCP), and resilience patterns are consistently implemented, tested, and audit-ready.
People Leadership & Site Ownership
- Lead, mentor, and develop a team of SRE engineers, fostering a culture of accountability, learning, and engineering excellence.
- Own performance management, career development, succession planning, and capability building for the team.
- Partner with HR and Talent teams to support workforce planning, strategic hiring, and onboarding in Bangalore.
- Promote diversity, equity, inclusion, and well-being while ensuring adherence to health and safety standards.
- Represent the Bangalore site in global SRE and Shared Services forums.
- Lead and govern vendor and partner engagements.
- Support site-level operational readiness, including BCP/DR exercises and critical event preparedness.
Required Skills & Experience
- 10+ years of experience in production operations, SRE, or DevOps roles, including 3+ years in a people management role.
- Proven experience operating cloud-native services on AWS at scale.
- Hands-on experience with containerization and orchestration technologies (Kubernetes, Docker).
- Expertise in CI/CD pipelines and Infrastructure as Code (Terraform, GitHub Actions, Jenkins, or similar).
- Experience with observability and incident management platforms (Datadog, BigPanda, OpenTelemetry, etc.).
- Strong analytical and problem-solving approach.
- Excellent communication and stakeholder management skills.
- Nice to have: experience supporting Snowflake platforms, including reliability, performance tuning, and cost efficiency.
Benefits
- Competitive compensation package, including equity, annual bonus, and a comprehensive benefits package including medical, dental and vision coverage.