Description
Waste Management Executive - Customer Service (South Oxfordshire Council Team) £26,852 salary | Aylesbury (office-based) | Full-time, 40 hours per week
About the Role Are you passionate about delivering great customer service and making a difference to the customer experience? Join Biffa as a Waste Management Executive, supporting our South Oxfordshire Council team. You’ll be a key point of contact for customers, helping to resolve enquiries, provide accurate information and ensure every interaction is handled professionally and efficiently.
Working as part of a friendly, energetic and supportive team, you’ll play an important role in maintaining high levels of customer satisfaction.
Core Responsibilities
- Deliver excellent customer service by handling customer enquiries professionally, providing clear information and ensuring a positive experience.
- Manage and resolve enquiries efficiently, taking ownership of customer issues and ensuring they are directed to the right teams where needed.
- Maintain accurate records by updating customer information and recording interactions with strong attention to detail.
- Communicate effectively with customers and colleagues to ensure enquiries are handled promptly and consistently.
- Stay calm under pressure while managing competing priorities and maintaining a positive, helpful approach.
- Work collaboratively as part of the team, supporting the smooth delivery of customer services for South Oxfordshire Council.
Essential Requirements
- A positive, customer-focused attitude with a genuine passion for delivering excellent service.
- Strong communication and interpersonal skills, with the ability to build rapport with a range of customers.
- Excellent attention to detail and the ability to maintain accurate records.
- A calm, professional approach with the ability to handle challenging situations positively.
- Good organisational skills, with the ability to manage priorities in a busy environment.
- Previous customer service experience and familiarity with Microsoft Office would be advantageous, but are not essential, as full training will be provided.
And here’s why you’ll love it at Biffa.
- On-the-job training
- 25 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holidays
- Access to Biffa Perkz – high street discounts for you and your family
- Pioneering family-friendly policies