Description
This role has been designed as ‘Onsite’ with an expectation that you will primarily work from an HPE office.
As a Network Engineer 3 Switching, you will own and drive complex L3 escalations related to Juniper Enterprise and Data-Center switching platforms. You will serve as a technical escalation point for other TAC teams and global support organizations, and act as a customer advocate, understanding business impact and ensuring timely, high-quality resolution.
Key responsibilities include:
- Customer & Escalation Leadership: Own and drive complex L3 escalations, serve as a technical escalation point, and act as a customer advocate.
- Advanced Troubleshooting & Root Cause Analysis: Isolate issues, reproduce customer-reported issues, and deliver clear root-cause analysis, workarounds, and permanent solutions.
- Cross-Functional Collaboration: Partner with Engineering, Product Management, and QA teams to resolve defects and improve product stability.
- Innovation & Continuous Improvement: Leverage automation, scripting, and tooling to improve troubleshooting efficiency, drive process improvements, and stay current with next-generation networking technologies.
Requirements:
- Bachelor’s degree in computer science, Electronics, or related engineering discipline.
- 7–10+ years of experience in networking, with strong exposure to enterprise and data-center environments.
- Proven experience in technical support, escalation engineering, or advanced operations roles.
- Excellent written and verbal communication skills, with experience supporting global customers.
Core technical skills:
- Networking Fundamentals
- IP networking and protocols: ARP, ICMP, TCP/UDP, DNS, DHCP
- Strong troubleshooting methodology and analytical thinking
- Switching & Data Center Technologies: Layer 2: xSTP, LACP, VRRP, 802.1X, CoS, QoS; Routing: BGP, OSPF, RIP; Overlays & Virtualization: EVPN, VXLAN; VPNs: L2VPN, L3VPN; Multicast: IGMP, IGMP Snooping, PIM
Preferred skills:
- Scripting & Automation: Python, Perl or Shell scripting
- Experience with network automation frameworks and operational tooling
- Hands-on experience with data-center network design and implementation
- Experience working directly with product development and engineering teams
- Certifications - JNCIS / JNCIE (Switching or Data-Center) or equivalent
We offer a comprehensive suite of benefits that supports physical, financial, and emotional wellbeing, as well as opportunities for personal and professional development.