Description
We are currently expanding our Support Services team and looking for a Senior Consulting Engineer to join our global team. You will provide consultative support to ClickHouse's enterprise customers, combining hands-on engineering, development support, and top-tier support. You will work directly with strategic customers, providing guidance, answering questions, and offering technical supervision.
Responsibilities:
- Project engineering and consulting (50% of work): participate in customer projects, designing, architecting, integrating, implementing, and documenting solutions.
- Consultative support (50% of work): provide case-based consultative support to strategic users, customers, and prospects, assisting with implementation, onboarding, and production.
- Provide architecture, technology, and migration support, including hands-on work.
- When not assigned to customer projects, support L1-L3 cases and communicate with customers.
- Collaborate with ClickHouse's product management, engineering, and sales teams to contribute to product roadmaps and account plans.
- Create and support various content, such as documentation, knowledge base articles, and reference architectures.
- Assist with hiring and mentoring new team members as the team grows.
- Be available for 24/7 support in a global distributed environment, with possible travel up to 35%.
Requirements:
- 5+ years of experience in professional services, support, technical account management, engineering/SRE, and/or project management.
- 5+ years of experience with scalable and fault-tolerant distributed database management systems (DBMS).
- Broad and deep technical knowledge in DBMS, OLAP, cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, system or network management, big data, etc.
- Experience leading large-scale technical projects with multiple engineers.
- Expertise in public cloud providers (AWS, GCP, Azure) and their IaaS services.
Nice to have:
- Experience with ClickHouse.
- Experience with OSS and open-source technologies.
- Experience with Azure, GCP, or AWS.
- Experience with data pipelines like Kafka, Kinesis, Spark, RabbitMQ.
Who we're looking for:
- Excellent communication skills, with a passion for customer-facing roles and collaboration with support services, engineering, and sales teams.
- Self-motivated, curious, and committed to continuous learning and growth.
- Team-oriented, with a global perspective, empathy, and a willingness to tackle challenging tasks.
- Adventurous and fast-paced, with a focus on building scalable, high-performance databases.
Perks:
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new team member who joins our company receives stock options.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A USD$500 Home office setup if you're a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.