Description
The Pfizer Health Representative will be the central contact in connecting customers within their accounts to therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time.
The role is consultative, spanning Pfizer's entire resource and product portfolio for their customer base, and one that will result in long-standing and truly valued relationships with customers.
ROLE RESPONSIBILITIES
- Driving identified customers to the digital service offerings, opening a world of trusted materials and support that can be tailored to their needs and those of their patients.
- Leading relationships with Health Care Professionals within a defined geographical territory as well as providing support virtually.
- Gaining deep understanding of Health Care Professional needs, sharing expert product advice, tailoring data, delivering promotional activities, aligning the customer lifecycle with that of the Pfizer portfolio and connecting them to relevant internal Pfizer people whenever they need it.
- Providing objective and scientifically sound medical information regarding Pfizer's product portfolio and the disease states treated.
- Seeking and developing awareness of external market conditions to drive exceptional customer support and insights, connecting customer discussions with external trends and internal developments within Pfizer.
- Establishing a strong working relationship with the Pfizer VHSS, KAM and SME Teams and sharing insights from customers to make our digital service offering even better.
- Managing and achieving annual targets and ensuring adherence to Compliance, Legal, Medical and Regulatory requirements.
Customer Engagement:
- Leads, coordinates, and manages the long-term, consultative, customer relationship to become the customer's trusted business advisor.
- Demonstrates expertise in relationship skills, creatively delivers innovation and thought leadership, and represents the full spectrum of Pfizer value.
Account Management:
- Maximises opportunity across the Pfizer portfolio, monitors progress with key accounts and evolves Account Plans as appropriate.
- Analyses and understands the local environment, account business, and aligned Pfizer priorities to create Account Plans, and utilises insights to create and execute value propositions of mutual benefit.
Leadership:
- Applies a proficiency in business acumen, including understanding of the account business, industry, economic trends, issues, and competition.
- Develops and leads the Account Plan and coordinates the cross-functional team, demonstrating the highest level of teamwork and professionalism.
QUALIFICATIONS
- Graduated from Pharmacy/Medicine University/College.
- 2-3 years of experience in Field force, including Oncology experience.
- Willingness and ability to travel/work across provinces.
- Curiosity and an entrepreneurial mindset.
- Analytical skills to identify the connections between data, products and the needs of both Health Care Professionals and patients.
- Written and verbal communication skills to help build trusted, sustainable relationships with internal and external stakeholders.
- Solid understanding of the digital space and a willingness to keep learning and upskilling.
- Strategic thinking and planning to help customers see beyond the day-to-day.
- Agility, adaptability to change and seasoned negotiation skills.
- Commercial and business acumen, managing financial budgets, driving sales and achieving performance measures.
- Able to connect with customers virtually and in person.
- Can-do attitude and a work ethic underpinned by determination and commitment.
- Strong compliance mindset.