Description
We are seeking a Part-time, permanent Receptionist to join our busy and well-organised, friendly team. The role involves acting as the first point of contact for patients and visitors, delivering a high standard of customer service as well as administrative support.
This position offers the following post: Post 1 =
- Monday - 7:30am - 6:30pm
- Tuesday - 7:30am - 6:30pm
- Friday - 12:00pm -6:30pm
Please note that flexibility is essential, as there will be occasions when additional shifts are required at short notice.
Main duties of the job Duties may be varied from time to time under the direction of the Lead Receptionist/Practice Manager, dependent on current and evolving practice workload and staffing levels:
- Opening or closing of Practice premises
- Maintaining, monitoring and operating the Practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are signposted to the appropriate Healthcare Professional or service
- Using digital tools to manage and process patient requests
- Processing and distributing incoming (and outgoing) email
- Filing and retrieving paperwork
- Processing repeat prescriptions
- Initiating contact with and responding to requests from patients, other team members and associated Healthcare Agencies and providers
- Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
About us We are a small but busy NHS Training Practice in Dartford with just under 9000 patients. We have 2 General Practitioners Partners, 1 salaried GP, 2 Physician Associates, 2 Practice Nurses and 2 HCAs and 8 members of staff within the Management, Secretarial, Reception and Administrative Teams.
Person Specification Experience
- Previous experience working in a NHS GP Surgery or Primary Care
- Experience with using Windows software e.g. WORD, EXCEL etc. Keyboard skills, computer literacy
- Experience in the use of the EMIS System
- Evidence of good communication skills
Benefits
- Competitive salary depending on experience
- Permanent contract
- Part-time, flexible working hours