Description
As the Global Onboarding & Enablement Operations Program Manager at ElevenLabs, you’ll help keep our global GTM onboarding and enablement programmes running smoothly as we grow.
You’ll lead the day-to-day delivery of onboarding, making sure every new GTM hire gets a consistent, engaging start, while building the structure and processes that help the wider Enablement team work more effectively and scale its impact.
Responsibilities:
- Own GTM onboarding: Manage onboarding cohorts end to end, from scheduling and communications to facilitating live sessions, coordinating speakers and gathering feedback.
- Develop and maintain learning content: Create training materials and e-learning modules, and keep existing content accurate, relevant and easy to navigate.
- Coordinate certifications and enablement launches: Own the launch and certification calendar, keeping new programmes, certifications and learning initiatives moving and tracking milestones, completion and follow-up actions.
- Measure programme performance: Maintain dashboards and reporting on onboarding, certifications, ramp metrics and team OKRs.
- Own Enablement operations: Run OKR and roadmap tracking, the enablement calendar, and the team’s operating rhythms.
- Support major enablement events: Help plan and deliver events such as Sales Kick-Off (SKO).
Requirements:
- Experience running onboarding, training or enablement programmes in a fast-moving GTM, sales or commercial environment.
- Strong facilitation and presentation skills, with the confidence to lead live sessions, engage different audiences and make complex topics clear and actionable.
- Experience developing training materials and e-learning content that help people understand and apply new skills.
- Experience building and running team operations, such as OKR and roadmap tracking, and operating rhythms.
- Experience building or maintaining dashboards, trackers and reporting processes, with the ability to use data to measure progress and inform decisions.
- Familiarity with learning management systems (LMS), such as WorkRamp.
- A strong passion for using AI tools and agents, with hands-on experience applying them to automate repetitive tasks, improve processes and find smarter ways to work.
Benefits:
- Innovative culture
- Growth paths
- Learning & development
- Social travel
- Annual company offsite
- Co-working