Description
We are seeking a Patient Administration Lead to join our team at Hendon Hospital, part of Circle Health Group. This is a full-time role for 37.5 hours a week, with a flexible shift pattern.
The successful candidate will lead and coordinate the daily activities of the patient administration team, ensuring service standards and targets are consistently met. Key responsibilities include:
- Allocating tasks and supporting workforce planning to ensure appropriate cover across all administrative areas
- Acting as the key point of contact for operational queries and escalating issues where required
- Ensuring the smooth running of patient bookings, admissions, discharges, and outpatient appointments
- Monitoring patient flow processes and liaising with clinical teams to ensure accurate and timely scheduling
- Supporting improvements to the patient journey by streamlining administration processes and removing delays or inefficiencies
To be considered for this role, you should have:
- Experience in a healthcare administration or patient services role
- Strong leadership, team coordination, or supervisory experience
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Proficiency in Microsoft Office and patient management systems
- Experience working in a hospital or private healthcare environment
- Knowledge of RTT, referral-to-treatment timelines, and patient pathway standards
- Understanding of GDPR, information governance, and confidentiality principles
- NVQ Level 3 or equivalent in Administration, Customer Service, or Health and Social Care
In return, we offer a competitive salary of up to £31,321.00 per year, depending on level of experience, training, and qualification, as well as a wide range of employee benefits, including:
- 25 days holiday per year + bank holidays, increasing to 30 days with service
- Private Pension Scheme
- Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
- Friends & Family Hospital Discounts
- Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
- Non-contributory life insurance
- Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
- Access to resources, tools and services to support your wellbeing
- Employee recognition programmes
- Industry leading training and development opportunities