Description
We are seeking a Japanese Technical Support Engineer to join our team. As a Technical Support Engineer, you will provide technical support to customers regarding computer and printer usage and troubleshoot technical issues.
Responsibilities:
- Provide technical support to customers regarding computer and printer usage and troubleshoot technical issues
- Offer expert technical support to meet customer needs and resolve issues, providing a superior service experience
Requirements:
- Native or near-native Japanese language skills
- Associate's degree or higher
- Basic technical knowledge of PC hardware and software (technical background or call center experience preferred)
- Proficiency in Microsoft Office products such as Outlook and Excel
- Excellent communication skills and customer orientation, with ability to work calmly under pressure
- Logical thinking and explanation skills, with high learning motivation and teamwork emphasis
- Sense of responsibility, flexibility, and adaptability, with willingness to tackle challenging tasks
- Ability to work shifts, including weekends and holidays
Working Conditions:
- Full-time position
- Shift work, with early and late shifts available
- Possible 365-day work schedule
- Remote work options available after 6 months of satisfactory performance and meeting certain criteria