Description
Salesforce is seeking a Readiness Architect to join the Cloud Success Readiness team. As a Readiness Architect, you will be responsible for understanding the Industries Cloud product portfolio, maintaining deep knowledge of product capabilities, and how they map to key customer use cases.
You will leverage your product knowledge and technical expertise to surface product insights and recommendations, and document Product Feedback for the Technology & Product (T&P) organization. You’ll work closely with Cloud Success teams, including Success Architects, Success Guides, Support Engineers, and Account Success stakeholders to scale your product expertise and knowledge of the product lifecycle to better enable their work with customers.
Key responsibilities include:
- Maintaining a deep technical, functional, and domain understanding of the Industries Cloud product portfolio, roadmap, and all in-market and new products.
- Acting as an early adopter, developing expertise for all new product introductions, feature releases, large-scale migrations, or product retirements.
- Establishing and owning relationships with Product Management Leaders and key subject matter experts, strengthening the strategic partnership with T&P.
- Identifying, documenting, and tracking recommended product enhancements based on customer, partner, and internal stakeholder input.
- Delivering best practices and learnings from product interactions to deliver readiness for scale.
The ideal candidate will have 9+ years of experience in Customer Success or Product Management individual contributor role in the SaaS industry, hands-on experience working with Salesforce products, and a track record of collaborating within a team of subject matter experts who deliver against strategic business initiatives.
The typical base salary range for this position is $150,100 - $227,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $180,200 - $247,900 annually.