Description
Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As an Outcomes Architect, you'll be the build-beside partner who helps customers turn AI ambition into working systems inside Notion.
You'll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, with a focus on customers that are flat, at-risk, or need a stronger path to measurable impact.
Key responsibilities:
- Drive workflow adoption and value realization for a book of named accounts
- Contribute directly to NRR with predictable renewal and expansion pipeline and proactive product adoption
- Partner closely with Solutions Consultants on strategy for expansion and renewal for shared accounts
- Define and maintain mutual success plans that proactively guide customers through their AI Transformation
- Facilitate use-case consultations that guide customers through their continuous Solutions Design
- Identify opportunities to engage Services for customers with complex or technical implementation needs
- Learn Notion's product and the broader AI ecosystem inside and out
Requirements:
- 3+ years of experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment
- Strong customer-facing discovery instincts
- Technical fluency and presence as a trusted advisor
- Commercial awareness and the ability to partner with account owners
- Ability to design and help customers build workflows that drive usage-based consumption
- Strong program and stakeholder management skills
Nice to haves:
- Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy
- Experience working with flat, at-risk, or complex renewal accounts
- Experience partnering in a shared account ownership model
- Experience designing repeatable customer programs, playbooks, or interventions