Community Engagement Professional

The Community Engagement Professional serves as a key connector between Humana and the communities it serves. This role is responsible for building strategic partnerships, supporting outreach initiatives, representing Humana in community settings, and utilizing data-driven strategies to improve member engagement and community impact.

Responsibilities:

• Build and maintain relationships with community-based organisations, schools, faith-based groups, coalitions, and local stakeholders to strengthen partnerships and improve member outcomes
• Represent Humana at community events, health fairs, meetings, coalitions, conferences, and stakeholder forums
• Identify opportunities for collaboration that align with organisational priorities, health outcome goals, and population health strategies
• Serve as liaison between internal teams and external partners to address community needs and improve access to services
• Support outreach strategies that increase brand awareness and member retention
• Apply knowledge of public health principles and social drivers of health to identify barriers impacting members and communities
• Monitor community trends, disparities, and emerging needs to inform outreach priorities and organisational strategy
• Create and manage a portfolio of partnerships, critical to ensuring a referral pathway for Humana members
• Manage budgeted funds and resources effectively, using independent judgement to maximise impact
• Accurately document outreach activities, events, referrals, and partnership engagement in QuickBase or other tracking systems
• Maintain accurate data entry to ensure integrity of records and reporting
• Regular travel throughout assigned region for events, presentations, coalition meetings, and community outreach activities
• Maintain working knowledge of plan benefits and Medicaid landscape
• Conduct presentations to community groups in accordance with current approved communications and marketing plans and state regulations
• Reside in the same region where they are assigned to work

Requirements:

• Bachelor's Degree
• 1+ year experience in corporate social responsibility, community outreach, education, and/or non-profits
• 1+ year of experience in supporting Medicaid health plans and/or underserved populations
• Familiarity with Florida geography and culture, particularly Northeast Florida
• Must reside in Duval, Clay, Nassau, Baker or St. Johns County

Preferred Qualifications:

• Bachelor's degree in related field and 2+ years of experience working in a community serving organisation, healthcare or government program serving Medicaid beneficiaries, or vulnerable populations
• Proficient in administration and data management systems
• Knowledge of and ability to navigate community resources
• Strong knowledge of community-based and faith-based organisation operating structures, social determinates of health and health equity
• Highly confident in public setting, with strong presentation skills
• Understanding of marketing, social media and public relations and its connection to a field-based role
• Event, project and/or program management experience

Benefits:

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance