Description
Zendesk is looking for a seasoned product manager to drive the evolution of its product experiences. The successful candidate will define, execute, and iterate on building AI-augmented products that empower end-users, agents, and admins to provide world-class service.
Key Responsibilities
- Develop and deliver specialised product leadership to stakeholders, customers, and counterparts
- Collaborate with engineering, product design, marketing, customer success, sales, data science, and program management to enhance existing product experiences and build new functionality
- Develop and articulate compelling roadmaps and strategies for the domain, informed by customer needs, key personas, market trends, and business objectives
- Engage directly with external customers to gather requirements and feedback
- Own and drive key performance indicators related to product delivery, customer satisfaction, and business impact
- Cultivate a culture of product excellence, fostering innovation and customer-centricity within the Product Management organisation
Qualifications
- Bachelor's degree in Computer Science or a related field
- 5+ years of experience in product management, with a track record of launching AI products in the B2B SaaS space
- Strong technical acumen with the ability to interface effectively with customers, engineering teams, and design teams
- Exceptional leadership skills with demonstrated experience in leading specialised, cross-functional teams
- Excellent communication and presentation skills, both written and verbal
Benefits
- Hybrid way of working, enabling purposeful in-person connections and remote work flexibility
- Commitment to fostering global diversity, equity, and inclusion in the workplace