Description
This role supports the Health Services business unit (Bupa UK) and will form part of the Cromwell Hospital Billing & Credit Control team which sits within the Bupa UK Commercial & Finance team.
The Credit Controller will be responsible for managing a debt portfolio of customers, with a focus on resolving aged debt, building good relationships with customers, and liaising with key contacts to pursue prompt payment of invoices.
Key responsibilities include:
- Resolving aged debt and managing a debt portfolio of customers
- Building good relationships with customers and liaising with key contacts
- Checking and dispatching routine letters and chasing overdue accounts by telephone
- Discussing patient accounts and queries with patients and internal departments
- Reviewing accounts and preparing details to be passed to collection agencies and solicitors
- Providing weekly updates on all accounts to senior management
- Working with clients to minimise unallocated cash
- Preparing other tasks as directed by the Billing and Credit Control Manager
- Building and maintaining effective working relationships across Finance and with other colleagues
The ideal candidate will have:
- Good knowledge of Compucare and Report Generator
- Strong analytical skills and attention to detail
- Proficiency in Excel, Word, and Outlook
- Ability to identify and act on opportunities for improvements in processes, controls, and reporting
- Highly developed influencing and collaboration skills
- Strong interpersonal and communication skills
- High level of work organisation, self-motivation, and flexibility
- Strong Customer Service skills
Benefits include:
- 25 days holiday per year, pro rata to contract
- Access to a range of services to support physical and mental wellbeing
- Confidential employee assistance programme
- Workplace pension
- Online discounts covering everyday shopping, entertainment, and more