Description
The Assistant Patient Pathway Co-Coordinator will serve as the primary point of contact for all administrative issues related to patients' pathways of care. This role involves working within a multi-disciplinary team to proactively manage patient pathways from referral to discharge, ensuring smooth transitions and high levels of patient and clinician satisfaction.
Key responsibilities include:
- Processing and logging referrals according to Trust policies and specialty-specific Standard Operating Procedures (SOPs)
- Utilising the 18-week referral-to-treatment (RTT) system to manage outpatient and elective patient journeys
- Scheduling appointments with appropriate clinicians, optimising capacity and escalating issues as needed
- Coordinating elective admissions, providing patients with choices for admission dates
- Monitoring and managing outpatient and theatre scheduling to maximise efficiency
The role requires excellent customer service skills, experience in call handling, and administrative experience. Desirable qualifications include ophthalmology experience and NHS or equivalent healthcare experience.
The position offers a salary ranging from £30,630 to £32,346 per year, pro-rata, inclusive of HCAS, on a permanent, full-time basis.