Description
The Care Coordination Director drives collaboration and alignment among clinical operations teams, Care Traffic Control, physicians, and senior leadership at physician practices to drive practice improvement and transformation.
Essential Functions
- Provides strategic leadership, direction, and administration in optimising performance of Care Traffic Control team in employed and affiliated physician practices while implementing structures, processes, and services in alignment with value-based, patient-focused care models.
- Collaborates cross-departmentally with leaders in analytics, network operations, care management, home services, coding, and other areas to ensure services are coordinated and optimised.
- Assesses practice/provider readiness for Care Traffic Control services.
- Identifies opportunities for and develops suggestions for Care Traffic Control services improvement and monitors/assists in execution of improvement activities.
- Leads development and implementation of population health management models within Care Traffic Control.
- Promotes collaboration and a cooperative atmosphere and fosters a team environment.
- Provides leadership and direction to Care Coordination Managers, Supervisors, Care Coordinators, and other team members to optimise practice outcomes.
- Collaborates with management and operations team members to develop strategic, operational, and technological solutions for improving safety, quality, patient experience, provider engagement, and access, while reducing the cost of care delivered.
- Partners with leaders in Clinical Operations to lead the implementation and expansion of Care Traffic Control services.
- Builds strong, credible working relationships with senior management and physician leaders of organisations in various regions and markets to drive meaningful change in care delivery.
- Reports directly to the Executive Director of Operations Transformation.
Qualifications
- Bachelor's degree in healthcare or business administration.
- Demonstrated healthcare leadership experience.
- Experience in service co-development with customers as well as health services implementation.
- Excellent written and verbal communication skills.
- Excellent presentation, interpersonal, and relationship-building skills with a high level of proficiency creating executive-facing deliverables.
- Experience with change management in large organisations.
- Proven track record of leadership, including achieving results with and through others.
- Ability to coach and develop teams of leaders.
- Strong computer skills including knowledge of MS suite of systems.
Preferred Qualifications
- Master's degree in healthcare or business administration.
- Leadership experience in Care Coordination or Care Management practice.
- Experience in population health and value-based care operations delivery.
Physical Requirements
- Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
- Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
- Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy.
Benefits
- Annual Pay for Performance (AP4P) Plan, enabling leaders to earn additional performance compensation.
- Generous benefits package covering a wide range of programs to foster a sustainable culture of wellness.