Description
As a Customer Issue Resolution Analyst with 3M Global Business Services, you'll support global B2B customers and business partners across international markets.
You'll investigate and resolve customer issues across the Order-to-Cash journey, including orders, pricing, billing, deliveries, returns, credits, and disputes.
Your responsibilities will include:
- Leading end-to-end Customer Issue Resolution Management
- Partnering with customers and internal contacts to resolve issues
- Communicating clearly through email and telephone interactions
- Completing vigorous collection activities on past due accounts
- Implementing creative solutions for moderate to complex issues
- Developing and supporting improvements for work processes and tools
- Participating in meetings to address ongoing issues
You'll gain:
- Global B2B experience across Order-to-Cash, supply chain, logistics, finance, commercial operations, and shared services
- Future-ready skills in problem-solving, process improvement, analytics, automation, and AI-enabled ways of working
- A respectful, collaborative culture
- Career growth with 3M
We're looking for:
- Bachelor's degree, or High school diploma/GED with Minimum two years in finance, AR/Collections or pricing
- Experience working in ERP and CRM systems
- Experience with Excel, Power BI reporting, and automation tools
- Continuous improvement and continuous learning mindset
- Strong attention to detail and analytical skills
- Collaboration skills to work effectively with cross-functional and internal teams
- Ability to independently solve problems and identify solutions
- Excellent oral and written communication in English and customer-facing language (C1 or higher preferred)