Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
We are seeking a Senior Transport/Mercantile Claims Handler (Marine & Cargo) and/or Civil Liability (CL) to join our team in Madrid.
The successful candidate will be responsible for the comprehensive management of transport and mercantile claims and/or civil liability claims, ensuring efficient and quality processing in accordance with internal procedures and regulations.
Responsibilities:
- Comprehensive management of transport and mercantile claims and civil liability claims
- Opening, analysis, processing, resolution, payment/refusal, and closure of files
- Coordination and review of necessary documentation
- Communication with insurers, clients, experts, lawyers, and other stakeholders
- Analysis of coverage and application of policy criteria
- Resolution of claims (payments/ refusals)
- Management of recoveries from third parties
- Monitoring and correct documentary management in processing tools
- Preparation of reports and administrative-technical support to the area
Requirements:
- Minimum 3 years of experience in managing transport and/or civil liability claims (essential)
- Knowledge of insurance regulations, especially in Civil Liability and Transport (merchandise)
- Handling of claims management tools
- Organised, autonomous, and results-oriented profile
- Good oral and written communication skills
- Ability to work with multiple files simultaneously
Preferred:
- Previous experience in claims handling environments
- Knowledge of international claims
- Minimum B2 level of English
- Analytical capacity and attention to detail
What we offer:
- Permanent contract
- Hybrid work modality after adaptation period (2 days on-site / 3 days telework)
- Salary according to experience
- Training and development
- Private medical insurance and life insurance
- Flexible compensation plan
- Incorporation into a leading company in the insurance sector
- Good work environment and opportunities for professional development