Description
The Deal Desk Manager leads a team of commercial experts who serve as strategic partners to Thomson Reuters’ go-to-market organization.
The Deal Desk team enables complex, high-value deals that align customer needs with Thomson Reuters’ strategy, commercial policies, and profitability objectives.
Key Responsibilities
- Lead and develop the Deal Desk team to enable timely, compliant, and effective deal execution
- Structure complex and strategic deals to deliver a strong customer experience while protecting Thomson Reuters’ commercial and financial objectives
- Advise Sales and business segment leaders on complex commercial challenges, negotiation strategies, and deal execution
- Translate go-to-market strategies into effective Deal Desk processes, operating mechanisms, and controls
- Coach Sales and business segment leaders on commercial policies, processes, and best practices to improve performance and expand selling capacity
- Partner with cross-functional teams to prioritize and deliver initiatives that improve the quality, speed, and profitability of deals
- Ensure compliance with Rules of Engagement and Commercial Policy through clear governance, process standardization, and automated solutions
- Provide actionable insights to Pricing, Commercial Policy, Legal, and other stakeholders to improve commercial practices, contracting, and policy
- Identify, scope, and implement process and system enhancements that increase operational efficiency across the sales cycle
- Lead change-management efforts that improve stakeholder alignment, adoption, and sales-cycle effectiveness
- Mentor team members through onboarding, training, coaching, and collaborative problem-solving
- Apply end-to-end Order-to-Cash expertise to accelerate issue resolution and strengthen cross-functional execution
- Establish an issue-resolution framework across front- and back-office teams that addresses root causes, closes knowledge gaps, and sets clear stakeholder expectations
- Promote data-driven decision-making and deliver reporting tools that strengthen visibility, accountability, and performance
- Engage directly with business segment leaders and customers, when needed, to resolve issues and optimize deal flow
- Operate effectively in a dynamic, complex, and highly matrixed environment
Required Qualifications
- Advanced English proficiency both written and oral
- Bachelor’s degree or equivalent experience
- Six or more years of professional experience in Deal Desk, client-facing, commercial, or sales-support roles
- Experience managing and developing teams in a complex business environment
- Demonstrated knowledge of the sales cycle, customer contracting, and complex deal execution
- Strong business acumen, communication, influencing, problem-solving, organizational, and time-management skills
- Proven ability to manage high-volume processes and systems with accuracy, consistency, and integrity
- Ability to work effectively across functions, organizational levels, regions, and cultures
- Proficiency with Microsoft Office and Google Workspace applications
Preferred Qualifications
- Master of Business Administration
- Experience with SaaS and content-based products, commercial models, contracting, and sales operations
- Proven success leading complex, cross-functional projects and change initiatives
- Ability to challenge existing practices constructively and implement sustainable improvements
- Experience delivering against objectives and key results in a fast-paced, deadline-driven environment
- Experience with Salesforce, order-capture platforms, SAP, or Oracle
- Experience supporting sales, requests for proposal, and contracting with U.S. government agencies
What’s in it For You?
- Hybrid Work Model: flexible hybrid working environment for office-based roles
- Flexibility & Work-Life Balance: supportive workplace policies to manage personal and professional responsibilities
- Career Development and Growth: culture of continuous learning and skill development
- Industry Competitive Benefits: comprehensive benefit plans, including flexible vacation, Mental Health Days off, access to Headspace app, retirement savings, tuition reimbursement, and employee incentive programs
- Culture: globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more
- Social Impact: opportunities to make an impact in the community with Social Impact Institute, paid volunteer days off, and pro-bono consulting projects