Description
The Sales Support Analyst supports Sales teams and Partners by managing the end-to-end quoting and opportunity lifecycle.
This role is responsible for creating and maintaining sales opportunities in SFDC and generating accurate quotes using SAP and Oracle CPQ, while coordinating with cross-functional teams to ensure timely and compliant deal execution.
Key Responsibilities:
- Serve as the primary point of contact for Sales teams and Partners for quote creation, modification, and opportunity management.
- Create, update, and maintain sales opportunities in SFDC (Salesforce).
- Generate, validate, and maintain accurate quotes using SAP, Oracle CPQ, and NGQ while ensuring compliance with pricing, discount, and approval policies.
- Support Sales and Account Managers with pricing requests, deal structuring, and opportunity-related queries.
- Manage complex and high-value deals, ensuring all required documentation and approvals are completed.
- Collaborate with cross-functional teams including Sales, Logistics, Order Management, POS, Finance, and Global Support to resolve quoting and ordering issues.
- Monitor and manage quote and opportunity escalations, engaging Team Leads or Managers when required.
- Ensure data accuracy, completeness, and consistency across SFDC, SAP, Oracle CPQ, and NGQ.
- Maintain strong knowledge of sales processes, tools, products, and company policies to effectively support Sales teams and Partners.
- Identify process improvement opportunities and contribute to operational efficiency and continuous improvement initiatives.
- Deliver timely support while consistently meeting defined service level agreements (SLAs).
Education and Experience Required:
- High school or equivalent secondary education certification required
- Bachelor's degree preferred.
- Typically, 2 - 4 years' experience
Required Skills:
- Experience in Sales Support, Quoting, Commercial Operations, or a related field.
- Hands-on experience with SAP and Oracle CPQ.
- Working knowledge of SFDC (Salesforce) for opportunity management.
- Strong understanding of pricing, discounting, and approval processes.
- Excellent attention to detail with strong analytical and problem-solving skills.
- Effective verbal and written communication skills with the ability to manage stakeholder expectations.
- Ability to handle multiple priorities in a fast-paced environment.
- Strong organizational skills with a collaborative, customer-focused mindset.
- Ability to learn quickly and adapt to new systems, tools, and business processes.