Description
TaskUs is seeking a Head of Delivery, AI Operations to ensure that operations deliver high-quality training data, adversarial testing, model evaluation services, and AI safety reviews. The successful candidate will drive thought leadership on project delivery, work closely with customers, and oversee the development of new production protocols.
Responsibilities:
- Manage the delivery of AI services such as data collection and annotation, adversarial testing, and AI content safety moderation.
- Lead a global team of Operations Managers to oversee successful delivery of AI services.
- Partner with Sales Enablement and Business Development teams to scope, solution, and land proposals for new client opportunities.
- Design and oversee specialized operations protocols for multiple delivery models.
- Partner cross-functionally with Quality, Training, PMO, Sales, and Product and Engineering teams to advance automation and evolve the ability to deliver high-quality outcomes.
- Foster a high-performance culture, encouraging continuous learning and improvement.
- Drive a culture of testing, iterating, and scaling processes.
Requirements:
- 7+ years of Operations leadership experience, ideally within an organization that provides HITL, RLHF, and evaluation services.
- Deep understanding of LLMs, Generative AI workflows, and multi-modal data structures.
- Strong interest and commitment to learning about the latest developments in Robotics and Physical AI technologies.
- Strong communication and leadership skills.
- Track record of managing teams in a high-velocity environment.
What We Offer:
- Competitive industry salary ($156,000 - $234,000 per year).
- Comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off.
- Opportunity to work remotely with 25% travel required.