Description
We're looking for an efficient, friendly, and approachable administration assistant to join our user insights and experience design team. This is an exciting opportunity to play a key role in supporting the management of our user feedback systems and processes, including the NHS Friends and Family Test survey.
In this role, you will provide essential administrative support to ensure the smooth running of the team's activities. You will contribute to improving how we collect and respond to patient feedback across all our locations, helping to enhance patient satisfaction and overall experience. You will also help us to support patients to give their feedback, ensuring we collect from as many people as possible.
Main duties of the job:
- Liaise with participating wards/departments who collect patient experience data and ensure that the data collected in each area is correctly mapped to the area.
- Visit wards and departments on a regular basis to resolve simple technical issues and upload data as required.
- Enter paper surveys onto the patient feedback database system.
- Ensure that all data is accurately entered and accounted for within definitive timescales to meet required reporting deadlines.
- Check and audit paper surveys on a monthly basis.
- Greet patients/clients and visitors in a polite and respectful manner that promotes their sense of dignity at all times.
- Provide staff with a helpful and courteous support service and aim to resolve the problems in a timely manner.
- Have active input in the review of work instructions/protocols for the department.
- Provide cover for colleagues as appropriate.
- Comply with written standard operating procedures and work practices.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Optional benefits include Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share.