Description
We are seeking an Associate, Client Support (Non-Financial Corporates) to join our Client Services team. As a member of this team, you will serve as an expert for the Capital IQ Pro Platform, providing client support through diagnostic conversations and driving product usage and revenue.
Responsibilities:
- Provide exceptional customer service to clients, distributors, and internal staff via phone, email, and web chats
- Support a client base of firms across various segments, including Investment Banking, Private Equity, and Non-Financial Corporate
- Positively impact client perception of the Market Intelligence division
- Assist with training and mentoring new hires
- Conduct product demos or webcasts for clients
- Build out our Knowledge Base for internal stakeholders and clients
What We're Looking For:
- Excellent Communication skills
- Willingness to learn multiple industries
- Open to working in different shifts
- Basic Qualifications:
+ Excellent Communication skills + Willing to learn multiple industries + Open to working in different shifts
- Preferred Qualifications:
+ A Bachelor's degree in Finance, Accounting, Economics, or a related field + Strong leadership and teamwork skills + Strong communication and customer service skills + Ability to resolve problems, manage time, and organize well + Strong financial knowledge or knowledge of the global economy
What's in it for you:
- Build a career with a global company
- Assist market leaders and decision-makers across the Financial Services industry
- Grow and improve your skills by supporting enterprise-level products and new technologies
- Expand your knowledge base by developing expertise on multiple industries
- Develop training skills by mentoring new associates and training clients on the Market Intelligence platform
- Based on planned growth and initiatives, you can emerge to the next role or learn crucial skills to aid you in new career paths within the S&P Global Commercial organization
Benefits:
- Health & Wellness: Health care coverage designed for the mind and body
- Flexible Downtime: Generous time off helps keep you energized for your time on
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, and financial wellness programs
- Family Friendly Perks: It's not just about you, S&P Global has perks for your partners and little ones, too