Description
As an Account Support Manager at Hewlett Packard Enterprise, you will be responsible for delivering strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
Your main responsibilities will include:
- Applying deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups
- Integrating technical knowledge and business understanding to create solutions for customers
- Mentoring and consulting with team members, other organizations, customers, and vendors on complex issues
- Acting as a consultant in service delivery business, technology, industry or specific application
- Resolving technical and some business incidents independently
- Mentoring and assisting less-experienced team members on complex incidents
- Developing and growing assigned customer account relationships with complex and strategic accounts
- Creating and delivering Value Based Delivery (VBD) account plans for assigned accounts
- Leading Customer Expectation management as part of escalation process
- Providing suggestions for operational efficiencies
To be successful in this role, you will need:
- A Bachelor's degree in a technical field or Associate degree holder with 6-8 years of working experience in related fields
- In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications
- Thorough knowledge of company products and services offerings, company organization, competition, third-party products, and market trends
- Advanced skills in project management, communication, analysis, and presentation
- Expertise in area of focus and knowledgeable of future technology directions
- Mission Critical and ITIL certifications
We offer a comprehensive suite of benefits that supports the physical, financial, and emotional wellbeing of our team members and their loved ones.