Description
As a Quality Analyst at TaskUs, you will provide world-class service to clients in an accurate, efficient, and respectful manner on every call. Your goal will be to meet and exceed client-mandated Key Performance Indicators (KPIs) and ensure consistent performance based on a continuous improvement model.
Responsibilities:
- Provide world-class service to clients in an accurate, efficient, and respectful manner on every call
- Meet and exceed client-mandated KPIs
- Ensure consistent performance based on a continuous improvement model
- Maintain knowledge of the functional area and company policies and procedures
- Provide feedback to management concerning possible problems or areas of improvement
- Participate in all internal and external mandated trainings and/or seminars
- Keep all login and passwords confidential
Requirements:
- College or vocational school graduation
- At least 1 year of working experience in the related field of BFSI
- Experience in phone, email, and live chat support
- Strong verbal and written communication and comprehension skills
- Computer literacy and proficiency in Windows OS, Apple OS X, Microsoft Office, and Google applications
- Typing speed of at least 30 WPM for voice and 35 WPM for Non-Voice campaigns
- Good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction
- Ability to multitask and high attention to detail
- Self-motivated and able to work independently as well as contribute to cross-functional and global teams
- Flexibility and ability to quickly adjust to frequent process and information changes
- Ability to work under pressure