Description
Spire London East Hospital are looking for a Bank Physiotherapy Administrator to join their growing team. As Physiotherapy Administrator you will ensure the provision and maintenance of an efficient patient administration service within the Physiotherapy department.
Working Hours: You will work on a rota basis covering days and evenings. 07:30-21:00 Mon-Thurs. 07:30 - 20:00 Friday
Contract Type: Permanent
Duties and responsibilities
- Provide and maintain an efficient bookings system for all physiotherapy patients using a computerised system (SAP)
- Oversee the accurate completion of all charge sheets within the Physiotherapy department for both outpatients and inpatients and charging for consumables where appropriate
- Organise and manage the Physiotherapy teams Outpatient clinics (to include classes, pre-op assessments etc.)
- Managing the Patient Discharge process and follow up Patient Satisfaction surveys
- Provide general administrative support to the Head of Department and Lead Physiotherapists
- Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
- Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face-to-face meetings, telephone or letter. Ensure an accurate record of the communication is held
- Maintain departmental electronic and manual filing systems accurately
- Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests
Who we're looking for
- Excellent interpersonal and communication skills
- Ability to build and maintain effective working relationships, both internally and externally
- Strong focus on delivering and meeting customer expectations
- Confident telephone manner with the ability to communicate with a wide range of customers at all levels
- The ability to work effectively as part of a team
- IT literate and a competent user of the MS Office suite of products
- Able to work under pressure and to tight deadlines, with good organisational skills