Description
We are seeking an experienced SPTS Account Manager in India to join our team.
Job Summary: As an SPTS Account Manager, you will be responsible for managing existing accounts and developing new accounts and projects.
Managing Existing Accounts (20% of time)
- Maintain good engagement with key accounts and track their sales performance, deal opportunities, market feedback, and competition.
- Collaborate with the Ops team on customers' order fulfillment.
- Provide rolling sales forecast updates every month and POR forecast updates twice a year.
- Plan and execute programs to drive revenue growth with a focus on HP supplies.
- Promote new products in the managed territory.
- Drive partner/customer loyalty to HP TIJ technology.
- Keep existing account profiles updated in the CRM system.
- Maintain account documents in OneDrive, including sales performance, contra-rev programs, key meeting notes, and competition.
- Follow the SPTS contract process and ensure relevant agreements/contracts are signed and updated timely.
- Collaborate with the CQE team and AE team to solve product issues and meet customer requests.
- Provide feedback to WW teams regarding products, pricing, customer requests, competitor moves, etc.
Developing New Accounts and New Projects (80% of time)
- Actively explore, screen, and evaluate new business opportunities through new account development and/or new projects with existing accounts.
- Enter qualified sales leads and prospect information in CRM timely.
- Lead project management in new account development and new project development by following the SPTS process.
- Support local marketing programs both in planning and execution, and drive HP TIJ awareness and preference in the managed territory.
- Provide market feedback and request for WW product roadmap planning.
Performance Measurement:
- Revenue achievement of owned accounts.
- YoY growth and sequential growth of owned accounts.
- Partner/customer relationship and loyalty.
- Sales funnel development and maintenance.
- Quality of sales funnel, measured by $ growth opportunity.
- Project management in new accounts/new projects.
- Account information and sales funnel maintenance in CRM and OneDrive.
- Product and market knowledge.
- Internal and external communications.
- Leadership and teamwork.
- Compliance with HP guidelines, policies, and processes.
Knowledge and Skills:
- Knowledge of printing technologies and the printing industry, including both digital and analog.
- Strategic thinking and planning.
- Project management skills.
- Good presentation skills and effective communication.
- Negotiation skills and closing deals.
- Relationship building and maintenance.
- Adaptability and resilience.
- Self-motivation in continuous learning and development.
Qualifications:
- University degree; engineering degree preferred.
- 8-10 years of sales experience with a good track record.
- Good communication in English and local language.
- Printing industry experience preferred.
- Outstanding leadership and teamwork spirit.
- People-oriented personality.