Description
3M is seeking a Customer Success Engineering Specialist to join the Corporate Research Digital Platforms (CRDP) team and help drive successful adoption of OnePlace, 3M's enterprise R&D data and AI platform.
The Customer Success Engineering Specialist combines customer success, platform enablement, support coordination, and requirements gathering to accelerate adoption of governed data products, workflow automation, and AI-enabled solutions across the R&D ecosystem.
The Impact You’ll Make in this Role
- Help researchers, engineers, and product teams successfully leverage OnePlace to accelerate digital research, data-driven decision making, and AI-enabled innovation.
- Work across technical and business teams to support onboarding, platform adoption, issue resolution, requirements gathering, and user enablement.
- Support onboarding and adoption of OnePlace for new users, teams, data products, and use cases.
- Guide users on platform capabilities, governance requirements, best practices, and self-service resources.
- Serve as a primary point of contact for platform users, gathering requirements, feedback, and enhancement requests.
- Coordinate support requests, issue triage, escalations, and resolution updates with engineering and operations teams.
- Track onboarding progress, adoption metrics, user engagement, and customer health to identify improvement opportunities.
- Create and maintain enablement materials, including guides, FAQs, training content, documentation, and knowledge articles.
- Support data product onboarding by assisting with metadata, publishing workflows, governance processes, and platform standards.
- Act as a bridge between users and delivery teams, communicating needs, challenges, and opportunities across the organization.
Your Skills and Expertise
- Bachelor's degree or higher in Computer Science, Engineering, Information Systems, Data Science, Business, or related field.
- Experience in customer success, technical support, business analysis, consulting, platform enablement, product support, or similar roles.
- Familiarity with modern data platform concepts including data products, data governance, metadata management, analytics, workflow automation, and AI-enabled solutions.
- Experience supporting, onboarding, enabling, or working with enterprise software, data platforms, analytics platforms, cloud solutions, or technical products.
- Experience gathering requirements and translating business needs into actionable outcomes.
- Experience working directly with customers, users, researchers, or stakeholders in a technical environment.
- Strong communication, facilitation, and relationship-building skills.
- Ability to communicate effectively with both technical and non-technical audiences.
- Strong organizational, problem-solving, and stakeholder management skills.
- Advanced proficiency in English.
Work location
This role follows an on-site working model, requiring the employee to work at least four days a week in Sumaré/SP
Supporting Your Well-being
3M offers many programs to help you live your best life – both physically and financially.