Description
We are seeking a Sr. Agency Operations Associate to join our Loan Operations Team at Capital One. As a key member of this team, you will oversee daily critical loan- and investor-level loan maintenance in the loan servicing system.
Responsibilities:
- Oversee daily critical loan- and investor-level loan maintenance in the loan servicing system, such as payoffs, defeasances, customer auto-debits, and investor transfers tied to ongoing loan sales and securitizations.
- Perform advanced exception system maintenance while proactively identifying control opportunities to minimize risk.
- Review and approve analysis of system exception reports and related system maintenance with a high degree of accuracy and assist associates with resolving outages.
- Monitor and approve daily Bloomberg index uploads and facilitate changes as required by the GSEs or market conditions.
- Manage payment of post-closing fees to attorneys, investors, and third parties; evaluate documentation to ensure information is complete and required signatures are included.
- Initiate, support, and enhance internal reporting and metrics tracking, including tracking project performance and remediation activity.
- Review and analyze loan documents to ensure accurate loan data and make evidence-based recommendations.
- Collaborate with the loan servicing system vendor regarding system issues, version upgrades, and modifications or enhancements.
- Lead planning, testing, and implementation of new functionality and processes aimed to streamline and/or automate manual tasks.
- Serve as a subject matter expert for Loan Operations, providing excellent customer service and clearly communicating complex results to teammates, Borrowers, Investor contacts, attorneys, and internal partners.
Requirements:
- Bachelor's Degree or Military Experience
- At least 2 years of Commercial Banking or Loan Operations experience
- Experience with Microsoft Office or Google Suite
- Reliable private internet connection
- Secure home office environment
Benefits:
- Comprehensive, competitive, and inclusive set of health, financial and other benefits
- Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
Salary:
- $80,800 - $92,200 for Sr. Agency Ops Associate (Charlotte, NC)
- $88,800 - $101,300 for Sr. Agency Ops Associate (McLean, VA)