Description
We are seeking an Assistant Chef de réception to join our team at the 4-star Mercure Paris Vaugirard Porte de Versailles hotel, located in the 15th arrondissement of Paris.
As a leader, you will be responsible for:
- Driving problem-solving and performance within the reception team
- Integrating, training, and developing team members
- Communicating effectively with team members
- Providing inspiration for excellent customer service and satisfaction
- Collaborating positively with other departments to ensure high-quality customer experiences
- Ensuring a positive work environment and adhering to brand standards
- Supervising operational activities and ensuring compliance with directives and procedures
- Anticipating and resolving customer issues
- Managing projects assigned by management
- Overseeing cash handling and commission controls
- Embodying the Heartist spirit in customer interactions
Responsibilities include:
- Guaranteeing revenue recorded by the service
- Ensuring accurate billing and payment processing
- Maintaining effective communication and relationships
- Developing team competencies and providing training
- Working flexibly and demonstrating initiative
- Utilising PMS Opéra Cloud and TARS systems
Requirements:
- Fluency in English and another language
- Strong customer service and hospitality skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Familiarity with PMS Opéra Cloud and TARS systems
- Flexibility and adaptability
- Strong organisational skills
Benefits include:
- Meal allowance
- Health insurance
- 50% reimbursement of transportation costs
- Heartist card (discounts on Accor hotels and other perks)
- On-site restaurant
- Additional remuneration (13th month, collective incentives, exceptional bonuses)