Bank Complex Care Administrator

Central London Community Health Trust is seeking an experienced and organised Complex Care Administrator to join our team on a temporary basis to support the effective delivery of the Continuing Healthcare (CHC) Appeals process and assist with the clearance of a backlog of appeals.

The successful applicant will be required to demonstrate alignment with the Trust's values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.

Main duties of the job:

• Provide a high-quality service for CLCH to support in the effective delivery of the Continuing Healthcare (CHC) Appeals process, and backlog clearance.
• Be the first point of contact for all CHC appeals.
• Liaise with clinicians, appellants and/or their representatives, and NHS England to ensure all appeals regarding Continuing Healthcare are robust, transparent, and timely.
• Independently coordinate appeals within set time scales. The post holder will collect and collate all data relating to appeals completion and present reports.

The role requires:

• Educated to degree level in a relevant subject or equivalent level of experience of working at a similar level in a specialist area.
• Good knowledge and understanding of confidentiality and data governance.
• Negotiating, influencing, facilitation skills, ability to exercise tact and diplomacy, decision-making and problem-solving skills.
• Significant experience of working within a busy and high-profile environment and with complex issues, competing priorities, and workloads.
• Microsoft Office working knowledge with intermediate keyboard skills.
• Previously worked in a similar position within the public sector.
• Experience of taking minutes and action notes at meetings.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.