Description
We are seeking a Lead Customer Experience Manager to lead a team of managers and ensure exceptional customer experiences in our stores. The successful candidate will be responsible for planning and executing key trading activities, managing operations, and developing team capabilities.
Key Responsibilities:
- Lead a team of managers to deliver exceptional customer experiences
- Plan and execute key trading activities and events
- Manage store operations, including checkout areas, petrol stations, and back-of-house services
- Develop and manage team performance, capability, and scheduling
- Conduct disciplinaries and manage employee relations issues
Requirements:
- Experience leading large teams in a fast-paced, customer-focused environment
- Track record of delivering exceptional customer experiences and improving KPIs
- Experience managing sensitive and complex people matters
- Leadership experience in an operational environment
- Ability to lead change and embed new ways of working
What We Offer:
- Competitive salary (£40,000+) dependent on experience and store location
- Discount card with 10% discount on shopping at Sainsbury's, Argos, Tu, and Habitat
- Annual bonus scheme
- Free food and hot drinks in-store
- Generous holiday entitlement, maternity and paternity leave
- Pension matching 4-7.5% of contributions
- Share scheme and cycle-to-work scheme
- Wellbeing support and colleague networks