Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
As an OSS Coordinator, your primary purpose will be to assist in supporting Operations Support Services leadership relating to all aspects of quality assurance and ensure service level agreements are maintained.
Responsibilities:
- Review scanned documents for key data
- Research and process electronic mail; modify documents to correct claim and/or responsible party
- Adhere to Best Practices and follow indexing protocol
- Maintain service level agreements and meet production goals
- Provide subsequent training/coaching opportunities for OSS Associates
- Report processing for departmental needs and/or client-based needs
- Answer basic questions on mail document processes and procedures
Additional Responsibilities:
- Perform other duties as assigned
- Support the organization's quality program(s)
Qualifications:
- High School diploma or GED required
- Two (2) years of general office experience or equivalent combination of education and experience required. Claims experience preferred.
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Good interpersonal skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
Work Environment:
- Consideration will be given to reasonable accommodations.
- Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
- Physical: Computer keyboarding, travel as required
- Auditory/Visual: Hearing, vision and talking
Note: Credit security clearance, confirmed via a background credit check, is required for this position.