Description
Zendesk is redefining how the world delivers service. In addition to its world-class CX and service platform, the company has built a $200m ARR AI business in under three years, used by more than 20,000 customers. AI is automating up to 80% of service interactions.
This role involves building a career in software sales on the bleeding edge of AI and technology. The successful candidate will hunt high-growth SMB, Commercial, and Enterprise accounts, opening doors at recognizable brands across Australia and New Zealand, and shaping how they adopt AI for customer experience.
Responsibilities:
- Engage executive-level prospects to understand their CX, AI, and Service gaps
- Drive high-value pipeline through targeted outbound prospecting
- Partner closely with Account Executives, Product, and Marketing to run coordinated plays into priority accounts
- Qualify opportunities with a consultative, value-led approach
- Own and manage pipeline with discipline, clarity, and a premium customer experience
- Be part of an onsite team (3 days a week in Melbourne) that learns, iterates, and grows together
Requirements:
- 2+ years in a sales or business development role (SMB, Commercial, or Enterprise)
- Competitive, resilient, self-starting mindset
- Curiosity for AI, SaaS, and modern GTM motion
- Clear, confident communication - written and verbal
- Strong desire to build a long-term career in software sales
- Bachelor's degree preferred
Benefits:
- Hybrid work arrangement (3 days onsite, 2 days remote)
- Opportunity to work with cutting-edge AI technology
- Collaborative and dynamic work environment
About Zendesk: Zendesk offers a fulfilling and inclusive experience, with a hybrid way of working that enables employees to connect, collaborate, and learn while having flexibility to work remotely.