The Senior Manager, Fixed Income Pricing Operations is responsible for leading a content operations function that supports global Fixed Income Pricing content.

This role provides leadership across multiple locations and plays a key role in driving operational excellence, customer satisfaction, innovation, and talent development.

Key Responsibilities

Operational Leadership

Lead and oversee all aspects of Fixed Income Pricing Operations and specialist support functions.
Ensure the efficient delivery of production processes, operational controls, and customer support activities.
Monitor performance, quality, service levels, and operational effectiveness across globally distributed teams.
Foster a culture of accountability, operational excellence, and continuous improvement.

Strategy and Execution

Develop, track, and measure team objectives, ensuring alignment with divisional goals and broader organisational priorities.
Drive innovation, automation, and process optimisation initiatives to enhance efficiency, quality, scalability, and customer outcomes.
Leverage continuous improvement frameworks and Operational Excellence programs to identify and implement sustainable enhancements.
Provide strategic direction and thought leadership in resolving complex business and operational challenges.

Leadership and Talent Development

Lead, coach, and mentor managers and team members to build a high-performing, engaged workforce.
Create an environment that supports continuous learning, capability development, and professional growth.
Develop succession plans and strengthen organisational expertise through targeted talent development initiatives.
Promote collaboration, inclusion, and knowledge sharing across teams and locations.

Stakeholder and Project Management

Partner with Data Strategy, Engineering, Product, and other key stakeholders to deliver approved business priorities, content enhancements, and strategic projects.
Allocate resources effectively to ensure timely and successful project execution.
Build strong cross-functional relationships across the wider organisation to support initiatives that span multiple business areas.
Influence stakeholders and drive alignment on strategic objectives and operational priorities.

Customer Focus

Champion a customer-centric culture with a focus on delivering high-quality data, services, and support.
Lead and contribute to client-focused initiatives, including premium support models and service improvement programs.
Ensure customer feedback is incorporated into operational and strategic decision-making processes.

Qualifications and Experience

Bachelor's degree or equivalent professional experience in Finance, Business, Economics, Data Management, Technology, or a related discipline.
Demonstrated leadership experience managing operational, content, or data-focused teams.
Experience leading geographically distributed teams and working within a global organisation is preferred.
Proven ability to manage multiple priorities in a fast-paced environment while maintaining high standards of quality and service.

Skills and Competencies

Strong leadership, coaching, and people development capabilities.
Excellent written and verbal communication skills.
Strong stakeholder management and relationship-building skills.
Demonstrated ability to drive innovation, change, and operational transformation.
Strong analytical and problem-solving abilities with a strategic mindset.
Exceptional attention to detail and organisational skills.
Ability to collaborate effectively across functions, cultures, and geographic regions.
Customer-focused mindset with a commitment to service excellence and quality.
Working knowledge of risk management and governance principles preferred.
Knowledge of Fixed Income Pricing, Money Markets, and financial market analytics is advantageous.
Familiarity with the infrastructure, systems, and tools used to manage real-time and time-series pricing and reference data is an advantage.

Description