Description
The Operations Intern works with the operations team in the Baltimore, Maryland office, assisting with daily in-office tasks that support office functions.
Responsibilities
- Support the front desk by assisting clients waiting in the lobby and stamping envelopes
- Perform IRC vehicle maintenance such as checking the mileage and tire pressure
- Assist with organizing, tracking and facilitating staff access to contributions in kind (donations)
- Stock and track items in the supply room
- Distribute and track computers and key fobs for staff
- Prepare desks for new hires
- Other duties as assigned
Qualifications
- Prior experience and/or interest in working with refugees and immigrants preferred
- Prior experience and/or interest in operations preferred
- Ability to work independently and as a team member in a fast-paced, cross-cultural environment
- Flexible and reliable, with outstanding attention to detail
- Strong problem-solving skills
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office applications (Word, Excel, Outlook) and web-based applications (databases, Box)
- Fluency in English required
Learning Objectives
- Learn how community members can support humanitarian immigrants in the Baltimore metropolitan area
- Learn best practices for operating office daily functions
- Learn how to provide culturally sensitive support to youth, parents/guardians, and community partners
Position Details
- IN-PERSON: Spring 2027 internships will be hybrid, including a combination of standard office environment, remote work, and field time within the greater Baltimore area
- DATES: Internships start with a required orientation on Wednesday, Jan 27th (approx. 9:30 AM – 3 PM). Regular weekly hours start the week of Jan 27th, 2027, and will continue through May 16th, 2027 (14 total weeks)
- HOURS: Internships require a minimum of 15 hours per week for 14 weeks. Interns should be able to come to the office at least 3 days per week
- LAPTOP: Interns will be issued an IRC laptop for the duration of the internship to perform both remote and in-office responsibilities
- REIMBURSEMENT: Internships with the IRC in Baltimore are unpaid. University credit may be arranged. Spring 2027 interns are eligible for per diem reimbursement at the rate of $15 per day (defined as 7.5 hours) to offset the costs of food and travel of the internship. Interns may also be reimbursed for mileage driven for any approved activities (based on round-trip mileage from the IRC office)