Description
By joining Sedgwick, you'll be part of a team that provides excellent service to callers regarding claims for multiple lines of business.
As a Care Team Representative, your primary purpose will be to display empathy to callers, expedite the claims process, and provide detailed claim notes on all calls.
Responsibilities:
- Act as primary liaison with callers from multiple client accounts within a shared services environment
- Follow specifications in assisting with questions and solving problems related to the claims application and servicing processes
- Perform claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times
- Educate and inform the customer about documentation required to file/process a claim, required time frames, payment information, and claim status
- Enter verbal and written claim information that meets both the internal and external customer's requirements accurately into the appropriate system
- Direct customer calls to the appropriate contact at multiple locations or escalate to Service Center Specialist/management as needed
Requirements:
- High school diploma or GED required
- One (1) year customer service experience or equivalent combination of education and experience required
- Inbound call center experience preferred
- Excellent verbal and written communication skills
- PC literate, including Microsoft Office products, Windows environment
- Must meet minimum typing requirements
- Strong organizational skills
- Good interpersonal skills
- Ability to multi-task in fast-paced environment
- Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
- Ability to work in a team environment and/or independently
What we offer:
- A stable, consistent work environment , both in-office and virtual
- A comprehensive training program to help you support employees and customers from some of the world's most respected brands
- A dedicated mentor and manager to guide you every step of your career journey
- Career development and promotional opportunities as you take on new responsibilities
- A diverse, all-inclusive benefits package designed to support your mental, physical, financial, and professional well-being