Description
We are looking for an experienced Property & Casualty Liability Claims Manager to join our team. You will serve as a key member of Davies' leadership team, responsible for overseeing liability claims operations and driving excellence in technical claims handling, client service, and operational performance.
Key Responsibilities
- Lead, mentor, and develop a team of liability claims adjusters and technical specialists across multiple jurisdictions.
- Manage complex and high-exposure liability claims, including general liability, bodily injury, and professional liability.
- Oversee claims strategy, reserving accuracy, litigation management, and settlement negotiations within delegated authority.
- Partner with clients, brokers, attorneys, and vendors to deliver high-quality, cost-effective claim resolutions.
- Ensure adherence to client service agreements, claims best practices, and regulatory compliance.
- Review claims data to identify trends, improve accuracy, and support risk mitigation strategies.
- Participate in quality assurance reviews, internal audits, and continuous improvement initiatives.
- Provide technical guidance, training, and coaching to claims staff.
- Contribute to business development efforts by supporting client reviews, renewals, and service presentations.
- Collaborate cross-functionally with underwriting, actuarial, and operations teams to ensure seamless delivery of client outcomes.
Skills, Knowledge & Expertise
- Bachelor's degree required (Business, Risk Management, or related field). JD or CPCU designation a plus.
- 8–12 years of liability claims experience, including 3+ years in a supervisory or leadership capacity.
- Strong knowledge of commercial general liability, bodily injury, and related coverage lines.
- Proven ability to manage complex litigation, evaluate exposures, and negotiate settlements.
- Demonstrated leadership skills with a focus on mentoring, performance management, and team development.
- Excellent written and verbal communication skills; capable of client-facing presentations and reporting.
- Strong analytical, organizational, and decision-making abilities.
- Familiarity with claims management systems and data analytics tools preferred.
- Ability to travel as required for client meetings, mediations, and internal reviews (up to 15%).
Benefits
- Medical, dental, and vision plans to support your health and that of your family
- A 401(k) plan with employer matching
- Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees
- Paid holidays
- Life insurance and short-term and long-term disability coverage